How To Address Tough Topics with Your Team in 4 Steps


"Few people look forward to difficult conversations. Even fewer are good at leading them. Some people are too worried about pleasing everyone, so they avoid them all together. Their solution is to do nothing because then no one will be upset (though they don’t realize that they are catering to the outspoken obstructionists, infuriating the quiet critics, and deepening rancor between camps). Other people believe the best way to navigate a mine field is to run straight through, but winging tough discussions is a reckless roll of the dice. Here are four steps leaders can take when addressing tense topics with a team. To help make them more concrete, I'll use a hypothetical problem: a company has cut the coffee budget to avoid salary freezes, and people are complaining about the low supply and quality." Click here to read the full article.

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